Shipping policy

Shipping Policy

1. Order Confirmation

Once your order is received, we will send you an order confirmation email.

We begin preparing your order immediately after it is verified. Due to our fast processing timeline, it may be difficult for us to change or cancel your order after confirmation. However, we will do our best to support your request.

If you want to make changes to your order or cancel your order after it has been confirmed, please contact us within 12 hours.

APO/FPO/DPO Shipping:
We apologize that military addresses (APO, FPO, DPO) cannot be delivered.

2. Order Processing

Our goal is to ship orders as quickly as possible.

Order processing generally takes:

1–3 business days

after the order has been received and payment has been verified.

Orders placed after 12:00 PM Eastern Standard Time are likely to ship on the following business day, assuming all ordered items are in stock.

3. Shipping Time

We are proud to offer international shipping services.

However, there are some locations where we are unable to ship. If you are located in one of those areas, we will contact you directly.

Estimated shipping times:

  • Asia: 4–7 Business Days
  • Europe & Canada: 5–15 Business Days
  • USA, Central & South America: 2–12 Business Days
  • Australia & New Zealand: 7–11 Business Days
  • Other Regions: 12–20 Business Days

Please note:

  • Shipping times do not include order processing time.
  • Maximum delivery time: 60 business days.

Buyer Protection – Shop With Confidence

If your package has not been delivered within 60 business days from the shipment date, we will consider the parcel potentially lost in transit.

In this situation, yomniuo will provide assistance by offering:

  • A replacement shipment, or
  • A refund solution after reviewing the order status.

All shipping times exclude customs clearance delays.

Delivery delays may occur due to circumstances beyond our control, including natural disasters, holidays, weather conditions, customs inspections, and carrier delays.

For this reason, we cannot guarantee exact delivery times, as final delivery is handled by shipping companies.

4. Delivery

1) Order Address Confirmation

You will receive an order confirmation email immediately after payment.

Please carefully verify your shipping address.

yomniuo is not responsible for delivery failures, delays, or losses caused by incorrect or incomplete addresses provided by customers. Any related costs shall be the responsibility of the customer.

2) Tracking Information Update

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number.

Tracking information usually updates within:

2–5 business days

after shipment.

If no tracking information appears after 5 business days, please contact us for assistance.

3) Damaged Items Solution

If your goods arrive damaged or unusable during transit, you may choose:

  • Free reshipment, or
  • Refund assistance via store credit

Please contact us within:

48 hours after receiving your package

and provide relevant photos or videos.

Late claims may not be accepted.

4) Delivered But Missing Parcel

Once the logistics system confirms successful delivery and sign-off, parcel loss, theft, or missing packages caused by third-party collection, local pickup, or other circumstances after delivery confirmation are beyond our responsibility.

Please contact the local courier directly for compensation or further assistance.

5) After-Sales Time Limit

If you have not received your parcel, please submit your inquiry within:

2 months after shipment

Our customer service team will respond and assist you within 48 hours.

Any overdue requests may not be eligible for review.

6) Pre-Shipment Quality Guarantee

All products undergo strict quality inspection and careful packaging before shipment to ensure they arrive in perfect condition.

5. Customs Tax or Duty

Normally, customers will not be charged any additional fees through standard shipping methods.

Most regions, including:

  • Europe
  • United States
  • Australia
  • Taiwan
  • Hong Kong
  • South Korea
  • Japan
  • Singapore

are typically not subject to import duties.

However, due to increasingly strict customs inspections, some orders may occasionally require customers to pay import duties, taxes, or tariffs.

Currently, import taxes may occasionally apply in certain regions, including:

  • Malaysia
  • Thailand
  • India

If you are charged any customs fees, please keep the official receipt and contact our customer service team.

After verification, yomniuo will cover 50% of the eligible customs fee.

Contact Us

If you have any questions regarding shipping, please contact us:

Website:
https://www.omniuo.com

Email:
info@omniuo.com

Store Address:
142 Spirit Dr, Roebuck, South Carolina 29376, United States

Thank you for choosing yomniuo.
We appreciate your trust and are committed to providing a smooth and reliable shopping experience.